What we can learn from the Filipinos

A few years back, I had the opportunity to travel to Philippines. The name of the place I visited is Davao, which is the largest city in Philippines in terms of geographical area and 3rd largest in terms of population. Davao is considered as the cleanest city with the lowest crime rate in Philippines, which means it is a safe place for overseas travellers.

Philippines is a nature lover’s paradise with beautiful beaches and bountiful greenery making it an ideal tourist destination.

I have always believed in the philosophy, that there is always something to learn from anyone and everyone, in the world. Every country has its own unique cultural identity, which makes it different from others. So, I was having a keen eye on finding, what we could learn from the Filipinos.

What impressed me most was the level of hospitality and courtesy, the Filipinos show towards their guests.

The Ministry of Indian tourism, has as its marketing tag line, “

Atithi Devo Bhava” which means 'Guest is God'. The idea is to emphasise that we need to treat foreign tourist with great respect and courtesy. But in reality, quiet a number of foreign tourists who visit India, go back home with bitter experiences, of being cheated by auto/cab drivers or a bad attitude of the tour guide or the uncourteous behaviour of the public. I felt this tag line, more aptly suits the Filipinos. They really, seem to treat their Guests as Gods. They look up at guests with utmost respect. The way they smile, greet and show courtesy is truly beautiful. What impressed me most was the level of hospitality and courtesy, the Filipinos show towards their guests.

As I walk into the hotel, right from the security, the bell boy, the receptionist, the helpers all greet with a smile, bow down and wish the guest in a rhythmic tone. The way they say “Good morning, Sir” or “Good morning, Mam” looks more like a song, rather than just a phrase. The first time, it looked artificial, but over the course of time I realised that it was the same pattern, wherever I went. It sounded nice and makes us feels good.

The Filipinos seem to be very humble people. Though they have Filipino as their native language, everyone seems to be comfortable in speaking in English, which makes it easier to communicate. They speak in a soft, pleasing tone. I did not see a single Filipino speaking in an aggressive or harsh tone. They are extremely polite and courteous.

Though most of the shops are located in the big malls, even in the street side shops I did not find bargaining anywhere. This to a great extent saves the anxiety of travellers, in terms of not being exploited.

The cab drivers get friendly with us, by initiating a conversation, as we get on with our travel. They also care to open the door and wait for the customer to be seated comfortably, before they move the car.

Whatever duty they perform, they seem to do it with a smile. There is no frustration or bad attitude towards the work they are doing. When we give them a tip, they gratefully acknowledge it, by saying “God bless”.  It does not look like just words from their lips, but deep from their heart. I could see the level of poverty in their eyes, when they gratefully acknowledge the money given to them. Philippines, is a poor country like India. Though their currency rate is marginally higher to the Indian currency, the lifestyle of the Filipinos depict that they are much poorer than India. Still they are a bunch of happy people, from whom there is a lot we can learn.

To sum up, the good things we can learn from the Filipinos are:

·      Showing respect to all.

·      Greeting everyone with a smile.

·      Being polite and courteous with Guests.

·      Always speaking in a soft, pleasing tone.

·      An Attitude of Gratitude.

·     No matter what you are going through in your life, present yourself to the   

       world with a smile and right attitude.

 

   D. Senthil Kannan,

   Managing Trustee, PALMS, Tuticorin.

   Author of "Transformational Thoughts" - A Journey of learning 

   Email: senthilkannand@gmail.com

 

The New Generation Homemaker

The days of living in palatial bungalows, with a dozen servants doing the household chores is of no much relevance today. In other words, it is too much a luxury that anyone can afford.  Today people prefer to small houses and manage all the household chores all by themselves.

Why? The simple reason is that, you don’t find servant maids to work on your terms anymore. These types of workers are slowly vanishing and it is high time, all of us wake up to the reality.

Look at the advanced countries. Do you find servant maids? No! .  The housework is done by the inmates of the family itself. They use vacuum cleaners to clean the house and washing machines to wash their clothes.

Let me share a real life observation. When I was a team member of the Rotary GSE to Finland, I was staying as a guest in one of the Rotarians house in a town called Rovaniemi. This Rotarian is a well to do businessman in that town. He has a big beautiful house. His wife is a home maker and they have two small sons.

On a Sunday morning, as I woke up and was spending some time with their kids, I saw the there was another lady in the house, who was working along with the Rotarian’s wife. They were cleaning up the house, changing linens and doing a multitude of household tasks. It was a marathon work of over two hours. At the end of all tidying up, they both sat together in the dining table and had their breakfast together. I guessed, it was one of her relatives.

After some time the Rotarian’s wife, introduced me to her by her name and said she has come to assist her with household work. I did not get a clue. I gently asked her, whether she was her relative. She replied again, that she had come to assist her. I thought she did not understand my question and left it there.

After sometime, the strange visitor left the house in her nice new car.  The Rotarian’s wife, then came up to me and told, “Actually, she is our servant maid. But you see, people here don’t like to be called servant maid, and that is why I told you that she had come to assist me”.

I was in for a cultural shock. The house owner and the servant maid, having breakfast together!. Is this OK with you? If you are not, be ready for it.  Whatever happened in the Western countries a decade back is happening in India, today and surely this too is bound to happen.

There is another choice. Get into automating your household, as much you automated your office or your factory. These are the days of washing machines, vacuum cleaners, microwaves ovens, motorized wet grinders and dishwashers.

Well, most of the city dwellers have got into this lifestyle. People living in small towns, still prefer the comfort of servant maids to do these odd tasks. I have heard people saying, the rice batter for making Idli is softer only when hand ground; the dirt in the shirt collars go away only with hand washing; the dirt in the wall corners, does not come away in the vaccum cleaner; microwave is only good for heating, it is not good for cooking; the dish washer is not good to clean Indian style stainless steel utensils.  But the sad part is nothing can be done about it. We need to accept the limitations of this and look at the convenience factor, which becomes more essential today.

Also practice the habit of doing small things by yourself, rather than depend on a servant for each and everything. To start with, teach your children to clear up the mess they created. Ask your children to clean their food plates, before and after a meal. These small habit formations will go a long way in helping them in the future.

Well, it is entirely your choice - a choice of convenience over convention. Well, it is better to accept it by choice rather than having to forcefully adapt to this lifestyle, in a later stage.

 

    D. Senthil Kannan,

   Managing Trustee, PALMS, Tuticorin.

   Author of "Transformational Thoughts" - A Journey of learning 

   Email: senthilkannand@gmail.com

Small Courtesies Matter

Some common words of courtesy, which finds usage in our day to day life, are, Please, Sorry and Thank You. These 3 simple words, when used appropriately can keep the relationships running smooth.But often, I find, when it comes to our close set of friends or family members, we tend to take them for granted. This comes from the belief system that, there is no need to be formal with close friends or family members, by saying sorry, thank you etc.

I have often heard this among my group of friends, “Common Yaar, don’t be so formal. You don’t have to say, Thank you for this. That is what friends are for”. Well, while it is nice to hear, that friends do not expect to be thanked, I still think it makes sense on our part to say, “Thank you”, when we feel thankful to someone for their help or kind gesture. Ofcourse, it is then left to them to take it or not. But let us not neglect to do our part.

My feeling on this is,  deep inside every one’s heart they are looking for these small positive strokes, but do not want to say, that they want it. That is the nature of us, humans. We contradict ourselves a number of times. We feel something, but say something else.

For instance, let us say the same friend did you a favour and you failed to thank him, deep in his heart he will feel, “I did such a big favour and he did not even call to say a simple, Thanks.” Is it not? So, why give way to assumptions and complicate relationships. Let us always say ‘Thank you’ or ‘Sorry’ when it is due. Similarly, when we are in the receiving end, let us learn to accept, these words of courtesy, with grace.

While it is important to be courteous, what is more important is our words of courtesy, should also be genuine. When we say a Thank you or a Sorry, let us mean it. Being courteous is not just an external act of kindness, but an inward transformation of being respectful to fellow human beings, irrespective of their social or economic background. It is a lifestyle transformation that has to become our second nature. 

To start with, we can practise these simple courtesies, with strangers. When we see people waiting to cross the road, let us slow down our car and allow them to cross. When we see children in the school bus, waving their hands at us, let us wave back in acknowledgement. While travelling in a crowded bus, if we see an elderly person standing, let us rise up and give our seat. When we enter a hotel and the doorman opens the door for us and wishes us good morning, let us reciprocate the greeting with a smile and wish him back good morning.

We need to ask ourselves, when was the last time, we thanked the people who are working for us. Many would say, that is what they get paid for. But, I personally think that more than the money, what keeps people working for us, is how we treat them.

It is a common sight in the Indian roads, to see commuters fighting head on over a minor issue, as to who was wrong. Though the person, who has wronged, knows he is wrong, he does not want to own it, because he does not want to cut a sorry figure in public. Many a times, a simple sorry or just a smile can set things straight. But we are conditioned to prove that we are right, rather than to accept that we as humans are bound to err.

Let us understand that small courtesies, really matters and make a big difference in the way we relate with people. Like a motor engine, which needs constant lubricating for a smooth drive on the road, Courtesies are the simple lubricants that we need to keep our relationships friction free.

 

 

 

 D. Senthil Kannan,

Managing Trustee, PALMS, Tuticorin.

Author of "Transformational Thoughts" - A Journey of learning 

Email: senthilkannand@gmail.com